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Customer Support Representative
Job description

The Customer Support Representative (CSR) will provide daily customer support assistance to VINPlus's clients and also provide assistance on client/prospect project tasks.

Primary Responsibilities
  • Responding to client communications either by phone or email using our customer support system-Parature.
  • Providing the necessary assistance and adherence to Service Level Agreements by client including the required routing and reporting.
  • Client administration, including Service Notice Installations.
  • Project/task analysis.
  • Project issue/Service Level Agreement tracking and reporting.
Qualifications
  • Ability to use/manage Parature.
  • Ability to use/manage MS office tools such as Excel; Project; Word; PowerPoint.
  • Ability to use/manage time management tools/systems, such as ClickTime.
  • College degree/equivalent in administration.
  • Experience in the Automotive Retail sector especially within a dealership environment, such as the Business Office or F&I.
  • Ability to work in software development environment with time pressure deliverables and overtime requirements.
Compensation and Benefits
  • Competitive Base salary.
  • Discretionary bonus plan based on performance and deliverable achievement.
  • Competitive company benefits, including health care, dental, 401(k), etc.
All candidates must be eligible to work in the US. Please submit your resume and salary requirements to adel@thelattegroup.com.